1. Delete Your Account in the App
You can delete your Lalapinta account yourself, at any time, without contacting us. Deletion is immediate and permanent — there is no waiting period and no way to undo it.
On the mobile app (iOS and Android):
- Open Lalapinta and go to your Profile
- Tap Settings
- Scroll to the bottom and tap Delete Account
- Confirm when prompted
On the web (app.lalapinta.com):
- Sign in and open Settings
- Select Delete Account
- Confirm when prompted
2. If You Cannot Sign In
If you no longer have access to your account — for example if you signed in with Facebook, Google or Apple and can no longer use that provider, or you have lost access to your email address — you can ask us to delete your account on your behalf.
Email support@lalapinta.com from the address linked to your account, with the subject line "Data Deletion Request", and include:
- Your Lalapinta username (for example @yourname)
- The sign-in method you used — email, Facebook, Google or Apple
We may ask you one or two questions to confirm the account is yours before we delete it. We do this to protect you: without a check, anyone who knew your username could have your account erased.
3. What Is Deleted
Deleting your account permanently removes your login and everything published under it, including:
- Your profile — name, username, photo, cover image, bio and location
- Your posts, reels, stories, comments and reactions
- Your private messages and conversations
- Your followers and following lists, and your connections
- Your marketplace listings, job posts, services, events and polls
- Your groups and pages memberships, and any groups or pages you own
- Any data we received from Facebook, Google or Apple at sign-in — your name, profile picture and email address
This data is removed from our live systems immediately. Encrypted backups are overwritten on our normal backup cycle, within 30 days.
4. What We Keep, and Why
A small amount of information is not deleted, because we are required to keep it or because removing it would misrepresent other people's records:
- Purchase and payment records. If you bought coins or received a payout, we keep the transaction record — amount, date and reference — to meet accounting, tax and anti-fraud obligations. These records are held against an internal identifier and are no longer linked to your name, profile or contact details.
- Records of reports and enforcement. If your account was reported or actioned for a safety or community-guidelines reason, we keep a record of that decision so the same harm cannot simply be repeated with a new account. This is limited to what is necessary for that purpose.
- Content other people created. Messages you sent remain visible to the person who received them, in their own copy of the conversation, in the same way an email you sent stays in the recipient's inbox.
We do not sell your data, and we do not use retained records for advertising or profiling.
5. How Long It Takes
- Deleting in the app: immediate.
- By email request: within 30 days of us confirming the account is yours, and usually much sooner.
- Backups: overwritten within 30 days of deletion.
We will confirm by email once a request made under section 2 has been completed.
6. Contact
Lalapinta is operated by Dee Empire, a company registered in the Republic of Sierra Leone.
For any question about deleting your data, or about this page, contact support@lalapinta.com.
See also our Privacy Policy and Terms of Service.